Protecting customer data and safeguarding customer trust has never been more important. Cobalt’s Privacy Protection technology can be integrated into your systems to redact personally identifiable information from emails, customer support tickets, phone call recordings and more.
Cobalt has a wide variety of technologies that can greatly enhance both customer and employee experience:
Our voice biometrics system allows you to verify your customers identity using key indicators in their voice to help prevent fraud, providing you and your customers an added layer of security.
Our Speech Intelligence software can provide you with valuable real-time information about your customers to help ensure successful customer experiences.
Our Interact software can help alleviate the load on your contact center staff, allowing them to streamline their workloads and create more positive customer experiences.