Ben Walker founded Transcription Outsourcing in 2010 as a medical transcription company, and they have now diversified into legal, law enforcement, academic, insurance, and many other industries. Unlike other guests on this podcast, they do things the old-fashioned way — with human transcribers.

In this episode, we explore some of the cases where the human touch is necessary, and when it might make sense to apply a hybrid human+computer approach to transcription, and we discuss some of the challenges computers will need to overcome to reach parity.